TONI&GUY Birmingham

Molly done a great job, she always amazed me with her amazing Services

Yasmin is a GENIUS with the ✂️
It’s always a great experience to be ‘in her hands’

The staff were really friendly but to be honest the overall the experience wasn’t the best. I left with dye still on my forehead after the appointment because they didn’t clean it properly and it was too difficult to clean it at home which really irritated my skin. And for the services the price was extremely high. Not the usual Toni and guy experience I had in other branches.

Always excellent service
Molly and Louis are amazing - thank you both so much.

Lois was fantastic- This was the 2nd time and he did a wonderful haircut

I cannot remember the girl that washed my hair she was lovely and I noticed she did not stop working all the time I was there

I had my hair cut by Loui who was very attentive and friendly.
He gave me exactly what I wanted, I walked away very happy!

Loved visiting the Worcester salon yesterday, it’s always a treat! Steve and Shaun both do an amazing job and provide an excellent salon experience. Fab team in general. Massive thanks! Xxx

I arrived at the salon, actually walking past it as i didn't recognise it, walked in to the great smile and greeting from my stylist Ben. He's such a great guy and has done so well since taking this salon over. Been seeing him since he started and he's worked wonders with my hair, I've used other top stylists here before and thought they did a great job, well since Ben has been doing it, its next level of cutting. He's so precise, knowledgable and a really nice person to be around. The salon looks fantastic, great head massage from iniya i think her name is very chatty. can i also say i use the thickening shampoo, sea salt and shine mist and have been since meeting Ben and its the best although a bit expensive but they really do what thy say on tin. well done Ben and his team x

The people were very welcoming and I got exactly what I asked for if not better

Frantastic refurbishment. Good colorist and there was a ‘complementary blow dry’ which is a new concept. No conversation or energy so a bit lack lustre. Complementary coffee was a brown diluted coffee. Left feeling very flat!

Popped in for a patch test for an appointment at a different salon. Staff were really friendly and efficient.

Super colour from Molly and great cut from Ben

Colour service from Louis was great as usual but serious issues with the salon reopening after a refurbishment before it’s finished.

There were no toilet facilities available for customers or staff to use! This is completely unacceptable and goes against health and safety law and requirements.

If I’d been informed in advance then I would’ve rescheduled my appointment.

I emailed head office on 14th November whilst at the salon and still no response. Absolutely disgraceful.

Lou did my haircut, excellent customer service, very happy with the way he styled my hair.

I always feel so confident speaking to Serena. She is so knowledgable and is able to transfer what I want into a great finish … colour change is fab.

Very thoughtful & made me feel great when I left the saloon with a great haircut

Mt stylist was very friendly to work with. She treated my hair with care and gave me great results. One improvement I would say is the price of the service. I had treatment with olaplex which increased th cost however when I first used toni and guy I paid £75 and now I paid over £200. I think given cost of living it'll be much better if the prices can be reviewed. Apart from that great service

I have gone to T&G for 20 years but my last visit shocked and deeply caused me to be so stressed.
I went for a ombre i was charged extra £20 for a toner .
I was late booking so i had to have whoever was available ( big mistake)
I know most of them but this guy who cut my hair has ruined it beyond words a 6yr old could of cut it better .
I can not do nothing with it ,it's way to short my fringe is beyond help so i paid £240 for my hair to be ruined now i can't wear it up as i have side pieces so short it's embarrassing ? i have failed to even get them to put it right.
Never again.

Went in for a wash and blow-dry and hair came out really dry due to the high heat setting used on the hairdryer. Minimal heat protectant used. Product quality was horrible. Blow dry brushes were really unsanitary. Poor wash service. Scalp was greasy within a day and ends of hair were super dry. Would not recommend going here at all.

I had my hair coloured on Saturday with Molly. She is amazing. In love with my new colour. The staff were wonderful too!

My appointment was on Friday 23 April 2021 and the balayage was very disappointing.

I was charged an additional £60 unknowingly, totalling £190. Apparently this was for toner & Wellaplex that I was told were being used, however I was not informed that they would come at an additional cost. Had I known, I would have been more than happy to pay however I feel very misled here. The stylist in question has since lied about this. Apparently as the prices on the website say 'from' they are allowed to charge whatever they like without discussing it first.

Following a complaint, the Birmingham district manager was extremely rude to me. She began the conversation by requesting that I email her directly from now on to avoid the emails going to head office - an immediate red flag. A full breakdown of her comments are on my TrustPilot review.

I do not dye my hair frequently as I do genuinely worry about damage to my hair. I have already noticed that my hair is weaker, much more brittle and harder to comb through after washing following the initial treatment. Worryingly, T&G have implied with their comments that bleaching my hair again will cause no further damage.

This experience has caused me a huge amount of stress to the point that I now feel very anxious about visiting another Toni & Guy salon again in the future.

T&G have offered another Balayage however I have lost all confidence, trust and respect for the organisation. Upon receiving my complaint they stated that "the Birmingham salon is a Franchise Partner and therefore the Franchise Partner is responsible for matters such as this. Head Office can offer hairdressing support where necessary but beyond that we can do no more. The salon is a franchise and therefore a completely separate company."

The only reason I chose this salon was due to the Toni & Guy name, however I urge you NOT to pay if you are unhappy as the customer service is shocking and they will not take responsibility.

A great salon in the centre of Birmingham. Expert hair specialists, excellent service and great hair and beauty products. Highly recommended! ✨???????

Serena has magic scissors she is amazing she made my straggly hair look wonderful the cut & style is fab i dont even need a hairbrush this morning i just run my hands through and it fell into place that is truly magic I have to catch the train from another area to visit her but it is worth it She was Covid aware and very professional .

Very good service. Pleased with the haircut and all the advice.

Caspar was so helpful and friendly, he listened to what I wanted and made sure I was completely happy with my hair before leaving. Never had a better experience and will definitely be coming back

I love Toni and guys, I’ve tried other more local hairdressers and they are not a patch on Toni and guys. I would never go anyway else.

Great style, great service.

Excellent

Pam took the time to sit with me before my hair wash to clarify on my dry hair what style I wanted. I was unsure and she helped me work out what I wanted. She was really friendly and I love my hair! The styling after was amazing and I love the cut just as much after washing it and styling it myself at home! Although Toni and Guy is more expensive than other hairdressers, you definitely get what you pay for!

I had a fantastic experience with Vicky considering it was my 2nd haircut since February! She was so attentive and very knowledgeable of what she was doing. She gave me a great new look which made me feel great.

Casper did a fabulous job like always. He is very attentive and knowledgeable. He always goes above and beyond, such as giving me advice and tips.

As always, a lovely and relaxing environment. Friendly staff and excellent hairdresser. Pam always takes the time to get to know what you want from the appointment and to make it a positive hair experience!! It took me a long time to find a hairdresser who could deal with my kind of hair. Her professionalism and skill is a credit to Tony and Guy. Five stars⭐⭐⭐⭐⭐

Vicky is an excellent stylist: very professional and listens carefully what one wishes to achieve. Today, my hair has been transformed if not me. Many thanks and best wishes.

Brilliant haircut, been going to Caspar for years, always come out pleased with the trim.

Haven’t had a haircut since February Casper understood exactly what I wanted. All the team made me feel very special and looked after me I left feeling fabulous and very happy with my hair.

Excellent hairdresser, friendly and easy going. Encouraged me to have a fringe put in and so glad I did.

In these difficult times I felt looked after as usual. Staff are always friendly and professional and when I left I felt and looked much better. Pam is an excellent stylist and a lovely lady!

Lovely atmosphere. Friendly staff. Really happy with consultation, cut and treatment. Definitely returning

i got a blonde balayage done by beautiful vicky, she made sure she done it to her highest possible standard! great customer service skills and excited to see her again!

i got a blonde balayage done by beautiful vicky, she made sure she done it to her highest possible standard! great customer service skills and excited to see her again!

Great result. Good value for money.

So grateful they managed to squeeze me in prior to lockdown. Friendly safe and professional. Great coffee too

A great haircut and superb, friendly service from Caspar and all the staff. Super-happy to be squeezed in last- minute before lockdown! Stay safe all and see you soon :)

Fabulous haircut, so happy, pam is amazing and everyone is so welcoming and freindly.

Professional and excellent as always

Very happy with my cut and Amelia was lovely, friendly and professional

My scruffy hair and I are welcomed at this salon like an old friend every time. A genuine, friendly environment with excellent service.

What a charming and professional SIR Casper is. An amazing job and I feel ACE.

Had a lovely hair cut done by Pam. She was super professional, great attention to detail, really chatty and had a great time. Thank you!!

Caspar is always amazing, fantastic at cutting hair but also a very nice young man. Greg