Salon experience
5.0
Appointment verified by SALONGENIUS Software
Firstly, I would like to say how quickly Sarah was able to book my appointment for my hair extensions. Not only was she polite and professional and was quite happy to answer any of my questions on how to maintain my current extensions as they were getting too long! This made me feel at ease at asking any other questions or other queries I had.
Moving onto my appointment I was very impressed at how all the staff were. I was politely greeted as always and was handed my own mask and apron in a sealed package and asked to use some sanitizer. There were limited amount of customers in the salon and everything was spaced out 2m. I could see staff cleaning all surfaces and chairs after each client and they all had shield masks which reassured me.
My stylist was poppie, who was lovely as ever! She always makes me feel relaxed and reassured, even before these rules came into place. I did like the fact it was only one stylist seeing to each customer start to finish. Poppie did an amazing job with my hair. It boosts my confidence so much when you have someone who can completely change your whole hairstyle and make you feel amazing! Poppie does such a good job and I have people complement my hair constantly! I cannot reccomend Toni & Guy (solihull) enough to people. What lovley staff and service. Nothing ever seems too much to ask! I have been coming for a while now and it's so nice to build that bond with the staff there and get to know each other on a first name basis and pick up conversation where we last left it!
Finally, after my hair was all done, poppie was easily able to book me in, in december for my next lot of extensions and consultation to discuss different colours I could try. She wasnt pushy for me to try different things and agreed with what I was asking for.
Keep up the amazing work as ever. Stay safe everyone and I will be back soon!
Response from TONI&GUY Solihull
Wow thank you Claire, I will get this passed onto Poppie. Our team will be so happy that you are impressed with all the new procedures in the salon. See you in december.