Pure Hair & Spa

296 Clarence Road, Four Oaks, Sutton Coldfield, West Midlands, B74 4LT

About us

We are an Aveda Concept hair salon & beauty spa catering for all genders. Here at Pure we don’t just provide services, we offer “experiences”; from complimentary rituals to the personal touch you receive from our experts, you can be assured of the utmost in guest satisfaction.
You can experience Aveda products in their entirety too. Aveda offer the most advanced, safe and naturally derived colour in the industry and a vast range of vegan, cruelty free hair and beauty products.

Read more...

Opening hours

Monday 09:00 - 20:00
Tuesday 09:00 - 20:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 20:00
Friday 09:00 - 20:00
Saturday 09:00 - 18:00
Sunday By Special Arrangement Only.

Our work

Reviews

4.90
1,885 verified reviews
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Highlights

Liba Osborne
17th Dec 2024
5.0

Went to salon for full head of highlights with Amy, she did a fantastic job with my hair. Looks absolutely amazing. Thank you!

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Professional haircut

Liz
16th Dec 2024
Team Member: Angela
4.5

Excellent service with a smile.

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Another great appointment

Jane
7th Dec 2024
Team Member: Angela
5.0

Listens to what I would like and offers alternative colouring solutions, taking me through the process and what I can expect from the option I chose. Hair looks great once again.

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Response from Pure Hair & Spa

Jane thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a positive experience at our salon and that you are happy with your hair & we will let Angela know.

Our team takes great pride in listening to our guets and offering alternative solutions to help achieve their desired look. We are glad to hear that you appreciated this aspect of our service!
We are grateful for your support and we look forward to welcoming you back to the salon!
@purehairspauk Four Oaks, Sutton Coldfield

Great service

Muriel Smith
1st Dec 2024
Team Member: Mushin
5.0

Another great cut and colour.

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Response from Pure Hair & Spa

Thank you so much for your continued support and loyalty over all these years Muriel, you are a salon legend!❤️ It means the world to us to know you trust us with your hair time and time again with us. We're thrilled you’re happy with the results and will let Mush know. We always look forward to seeing you & here’s to many more great appointments ahead! 💇‍♀️✨❤️ @purehairspauk Four Oaks, Sutton Coldfield

Lovely experience

Angela Sunley
29th Nov 2024
Team Member: Carron
5.0

It’s always a really relaxing and welcoming experience. Carron listens very carefully to what I am looking for but I also feel very confident with her adapting it to suit me more.
The members of staff are always very friendly and I enjoy my appointments.

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Response from Pure Hair & Spa

Thank you so much for your kind words Angela! We're delighted to hear that you find your visits relaxing and welcoming. Carron will be so pleased to know that her attentive approach and expertise make you feel confident with the results. It’s wonderful to know our team’s friendliness adds to your experience—we truly enjoy having you in! Looking forward to your next appointment. 💇‍♀️✨ @purehairspauk Four Oaks, Sutton Coldfield

Excellent Service

Pauline
28th Nov 2024
5.0

Excellent blow dry, very welcoming. Pure never disappoints and Amy is an excellent addition to the team

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Response from Pure Hair & Spa

Thank you so much for your lovely feedback Pauline! We're thrilled to hear that you enjoyed your blow dry and felt welcomed during your visit. As our newest stylist, Amy will be so happy to know that her work made such a positive impression! We truly value your continued support and look forward to seeing you again soon! 💇‍♀️✨ @purehairspauk Four Oaks, Sutton Coldfield

Excellent Highlights

Anonymous
26th Nov 2024
5.0

A relaxing time in the salon having my hair highlighted. Mushin is very patient and knowledgeable and I am delighted with my colour. Thank you very much.

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Response from Pure Hair & Spa

Thank you so much for your kind words! We’re thrilled to hear you had a relaxing experience and are delighted with your highlights. Mushin will be so pleased to know his patience and expertise made your visit enjoyable. We look forward to welcoming you back to the salon soon! 💇‍♀️✨@purehairspauk Four Oaks, Sutton Coldfield

Colouring

Millie
26th Nov 2024
Team Member: Abi
5.0

Very pleased with result

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Response from Pure Hair & Spa

Thank you, Millie for your lovely review! We're so glad you're pleased with the result & we will let Abi know. It was a pleasure having you, and we look forward to seeing you again soon! 💇‍♀️✨ @purehairspauk Four Oaks, Sutton Coldfield

Hair cut

Anonymous
26th Nov 2024
5.0

Excellent as usual

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Response from Pure Hair & Spa

Thank you for your lovely feedback! We're so glad to hear everything was excellent for oyu, we strive for consistency! It’s always a pleasure having you with us, and we look forward to welcoming you back again soon! 💇‍♀️✨❤️ @purehairspauk Four Oaks, Sutton Coldfield

Amazing girls pamper party!

Amanda
24th Nov 2024
5.0

Thank you so much for making my daughter’s 9th birthday so special with a luxury pamper party! She was joined by 8 of her friends who were lucky enough to have hair, make up, nails and a facial all beautifully done by the lovely, friendly staff members. A fab soundtrack, nibbles and squash served in Prosecco glasses plus a goody bag (with £10 voucher!) made it even more amazing. Would definitely recommend!

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Response from Pure Hair & Spa

Thank you for such a lovely review! We’re absolutely delighted to hear that your daughter’s 9th birthday pamper party was such a hit! 🎉💅✨ It was a joy to help make her day extra special, and we’re so glad her friends enjoyed the treatments, fun atmosphere, and little extras. Our team loved being part of the celebration and creating unforgettable memories. Thank you for recommending us, and we hope to welcome you back again for more pampering in the future! 💖 @purehairspauk Four Oaks, Sutton Coldfield

BIRTHDAY PRESENT FOR MY FRIEND

Pam Salter
24th Nov 2024
Team Member: Lydia
5.0

My friend and I had wonderful massages with the very accomplished Leanne and Lydia. Thank you for making it possible for us to celebrate my friend's birthday treat at the same time. My friend hasn't stopped talking about it.

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Response from Pure Hair & Spa

Pam thank you for such a lovely review! We will pass on your kind comments to Leanne & Lydia - they'll be so pleased to hear they helped make your friend’s birthday celebration special, and we’re so happy to know it left a lasting impression! We look forward to welcoming you both back again for another relaxing experience! 💆‍♀️🎉 @purehairspauk Four Oaks, Sutton Coldfield

Amazing for curly girls

Rachel
15th Nov 2024
Team Member: Carron
5.0

All staff in the salon are super friendly & go out of their way to make clients comfortable. They take the time to get to know what people want & advise accordingly. Carron is my stylist & has been for a few years now, I’m always really happy with cut & colour. Her knowledge with curly hair is fabulous & it makes me feel so much more relaxed knowing that my hair won’t be butchered with thinning scissors!! Thanks so much!!

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Response from Pure Hair & Spa

Thank you so much for your lovely review Rachel! We're thrilled to hear you feel so comfortable and cared for in our salon. It's always our goal to ensure every guest feels heard and receives the best advice tailored to their needs. Carron is truly amazing, and we’re glad her expertise with curly hair has given you confidence in your cuts and color. Your trust means the world to us—thank you for being a loyal guest! We will let Carron know, she'll be so happy! 💇‍♀️✨

Outstanding

Pauline
9th Nov 2024
Team Member: Angela
5.0

True professional, loved my hair! Service, experience and final result were all first class.

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Response from Pure Hair & Spa

Thank you so much for your kind words Pauline! We will let Angela know, she'll be so happy to hear you loved your hair and had such a positive experience with us. Providing first-class service and results is always our goal, and it means the world to know we hit the mark for you. We can’t wait to welcome you back soon! 💇‍♀️✨

Another awesome experience

Emma
1st Nov 2024
Team Member: Abi
5.0

About did another great job with my colour and cut. She’s super knowledgeable and I’m really pleased with the result. Evie did a lovely wash and hand massage which really relaxed me and just topped off the whole experience.

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Response from Pure Hair & Spa

Thank you for your lovely review Emma! We’re so happy to hear that Abi worked her magic again with your color and cut & it’s wonderful to hear that Evie’s relaxing wash and hand massage added an extra special touch to your visit. We’re thrilled you enjoyed your experience and we will let the ladies know! 💇‍♀️💆‍♀️✨

Great lashes

Viki
26th Oct 2024
Team Member: Lydia
5.0

Lydia is always professional, lovely and does a fantastic job with my lashes.

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Response from Pure Hair & Spa

Viki, thank you so much for taking the time to leave such a lovely review. We're thrilled to hear that you had a great experience with the lovely Lydia! She prides herself on providing professional and top-quality service & she'll be so pleased to hear and that she did a fantastic job with your lashes. We'll be sure to pass along your kind words to her. We hope to welcome you back to our salon again soon! @purehairspauk Four Oaks, Sutton Coldfield

Excellent

Anonymous
18th Oct 2024
5.0

Excellent hair cut again in a very professional salon.
Customer service was fabulous from every member of staff.

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Response from Pure Hair & Spa

Thank you so much for your amazing review and for choosing to visit us at Pure Hair & Spa. We are thrilled to hear that you had another good experience with us!

At Pure Hair & Spa, we strive to provide top-notch customer service to all our clients, and we are happy to know that our efforts did not go unnoticed. Your compliments will definitely be passed on to the team; it really does mean the world to us.

We appreciate your kind words and look forward to welcoming you back for your next visit. Thank you again for your support and loyalty. @purehairspauk Four Oaks, Sutton Coldfield

Fantastic Experience

Ros
12th Sep 2024
Team Member: Evie
5.0

I had Evie today for the first time and she was excellent considering she's still learning. She's a talented young lady and an asset to pure hair and spa. So attentive and kind and really made me feel comfortable. She was also very considerate and careful with my hair and I really appreciated that. I will definitely recommend her and I will return to have my hair done by the lovely Evie. Thank you for an enjoyable hair experience today Evie keep up the good work and Good luck with your studies ❤️❤️❤️

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Response from Pure Hair & Spa

Ros thank you so much for such a glowing review for our fabulous Evie! We’re thrilled to hear that Evie made your visit so enjoyable; we’re proud to have her as part of our team. She’s working hard to perfect her skills, and it’s wonderful to know she made you feel comfortable and cared for. Your support means the world to us, and we’ll be sure to pass on your lovely feedback to her, it will be a really lovely boost for her confidence! ❤️
@purehairspauk Four Oaks, Sutton Coldfield

Westwood

Tina
12th Sep 2024
Team Member: Lydia
5.0

Another wonderful experience with Lydia, great service 5*

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Response from Pure Hair & Spa

Tina thank you so much for leaving us a lovely review about your recent experience with Lydia, she takes great pride in providing exceptional services to her guests, and it makes us proud to know that her hard work is appreciated! We will make sure to pass along your kind words to her! :)

Thank you for choosing our salon and for taking the time to share your positive feedback. We look forward to seeing you again soon! @purehairspauk Four Oaks, Sutton Coldfield

Hair Cut

Anne Ingley
5th Sep 2024
Team Member: Mushin
5.0

Always wonderful experience at the salon. I have very fine, thinning hair, but Mush knows exactly how to cut and style it to suit me. He really takes the time to ask questions about my hair and what I need, which makes a huge difference. The massage and massage chair are lovely, and the entire staff are always friendly and welcoming. Highly recommended. Thank you

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Response from Pure Hair & Spa

Thank you so much for taking the time to leave such a lovely review Anne. We are thrilled to hear that your experiences at our salon have been consistently wonderful. We are especially happy to hear that Mush has been able to provide you with such great haircuts and styles & we will pass on your kind comments to him. All our team takes great care in listening to our guests' needs, and we're glad that shows in our services. We're also glad you enjoy our massage chair and the friendly atmosphere created by our staff! It means a lot to us that you would recommend our salon. Thank you for your support, and we hope to see you again soon! :) @purehairspauk Four Oaks, Sutton Coldfield

Hair cutProffe

Liz
2nd Sep 2024
Team Member: Angela
5.0

Professional haircut, clean and tidy salon.

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Response from Pure Hair & Spa

Thank you so much for taking the time to leave a review Liz. We are thrilled to hear that you had a positive experience at our salon & we will let Angela know. Your satisfaction means the world to us, and we are grateful for your kind words. We hope to see you again soon for your next hair appointment! :) @purehairspauk Four Oaks, Sutton Coldfield

Delightful Boutique for all your needs

Sofia Fazal
31st Aug 2024
Team Member: Lydia
5.0

Excellent service by Lydia. She takes her time and ensures attention tion to tailored needs.
From the moment you arrive the service and care is superb
This wa my first visit and I have already booked for another service.
I look forward to using the various services available right in our community. A one stop place for all your personal needs. Absolutely wonderful

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Response from Pure Hair & Spa

Thank you so much for your lovely review Sofia! We will pass on your comments to Lydia, she'll be so happy to hear you apprecaited her skills! :) It was lovely to meet you and we're all so happy you felt welcomed and cared for and we look forward to welcoming you back. Thank you again for choosing our salon and for your lovely feedback. @purehairspauk Four Oaks, Sutton Coldfield.

Great treatments

Sarah
31st Aug 2024
Team Member: Lydia
5.0

Great treatments, so relaxing and calming. Lydia is a great therapist who listens to the clients needs and makes you feel at ease.
The stress fix treatment is exactly that!

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Response from Pure Hair & Spa

Thank you for such a lovely review Sarah! We're delighted to hear that you enjoyed your treatments with Lydia & we will pass on your comments to her. We are glad to hear that the stress fix treatment lived up to it's name too! :)
Thank you so much again for your kind words and hope to see you again soon. @purehairspauk Four Oaks, Sutton Coldfield

Partial Highlights

Claire Hughes
27th Aug 2024
Team Member: Abi
4.5

Although Abi was lovely and did a great job with my highlights, I feel as though there was not great coordination and communication with who was washing my hair and when, and that i’d had partial and not half head highlights. I Felt a bit forgotten. Evie did my toner and dried my hair, did a great job, and is lovely too and wants to please. I was in there for over 3 hours - a long time I thought. This is just a constructive critique on the service but the people are lovely and passionate about their craft.

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Response from Pure Hair & Spa

Thank you for taking the time to share your experience at our salon Claire.
We appreciate all feedback and are so glad to hear that you were happy with your highlights done by Abi. However, we sincerely apologise for any confusion or miscommunication regarding the washing and timing of your appointment. We will make sure to improve our coordination in the future. We are happy to hear that you were pleased with Evie's work on your toner and hair drying.

We strive to provide an exceptional and enjoyable experience for all of our guests, and we are sorry that your appointment took longer than expected. Your feedback will help us improve and we truly appreciate your kind words about our team and their passion for their craft; we hope we can impress you on your next visit. X @purehairspauk Four Oaks, Sutton Coldfield

Thanks

Ye
23rd Aug 2024
Team Member: Abi
5.0

Thanks Abi for accommodating last minutes haircut.

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Response from Pure Hair & Spa

Hi Ye! Thank you so much for taking the time to leave us a review. We're glad that Abi was able to accommodate your last minute haircut and we hope you were happy with the service you received. Our team at Pure Hair & Spa always strives to provide excellent customer service and we're happy to hear we could meet your needs. Don't hesitate to reach out if you ever need anything in the future. Thank you again! @purehairspauk Four Oaks, Sutton Coldfield

Excellent Experience

Andy Cotterill
21st Aug 2024
Team Member: Angela
5.0

I have been coming to Pure Salon for 20 years and always had a first class experience

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Response from Pure Hair & Spa

Thank you so much for your review and loyalty over the past 20 years Andy! We’re thrilled to hear that you've consistently had a good experience with us. Your continued trust and support mean the world to us, and we're dedicated to ensuring that every visit remains exceptional - we look forward to many more years of serving you! :) @purehairspauk Four Oaks, Sutton Coldfield

Hair colour

Rabia
18th Aug 2024
Team Member: Mushin
5.0

"Mushin took the time to explain the color he was going to use and what the outcome would be. I'm very happy with the results and will definitely book him next time."

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Response from Pure Hair & Spa

Thank you so much for your lovely review Rabia! We are thrilled to hear that Mushin, took the time to provide you with a detailed explanation of the color and its expected outcome. It's great to know that you are happy with the results & we will let him know. We really appreciate your kind words and support for our salon. We can't wait to have you back in our chair soon! :)
@purehairspauk Four Oaks, Sutton Coldfield

Amazing!!

Rosie
17th Aug 2024
Team Member: Mushin
5.0

So happy with my hair, got exactly what I asked for cut and colour, so friendly and relaxed in the salon. Such a lovely experience, would very highly recommend.

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Response from Pure Hair & Spa

Thank you so much for taking the time to leave us such a lovely review Rosie. We're absolutely thrilled to hear that you had a great experience with us and that you were happy with your cut and color. Our team strives to make every visit relaxing and enjoyable for our guests.

We really appreciate your recommendation and we can't wait to have you back in the salon. We will pass on your kind comments to Mushin and the gang! :) @purehairspauk Four Oaks, Sutton Coldfield

Lovely experience

Claire
21st Jun 2024
Team Member: Abi
5.0

Really enjoyed my experience at Pure Hair and Spa. I don’t usually leave reviews but feel that I want to pass on the experience to others for them to enjoy. From beginning to end I was made to feel relaxed and pampered. I couldn’t have asked for more and have not received this experience elsewhere The neck and shoulder massage was amazing and the hot towel I absolutely loved. My hair when Abi had finished was so lovely I felt just amazing and was exactly what I wanted and so easy to style as requested myself. Will be back soon.

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Response from Pure Hair & Spa

Thank you for taking the time to leave such a lovely review Claire. It's our goal to ensure every guest feels relaxed and pampered from start to finish, so it’s fantastic to know we succeeded!
We're delighted that you loved the neck and shoulder massage, as well as the hot towel treatment. We will pass on your kind words to Abi, she'll be so pleased! We strive to provide exactly what our guests want, and it’s great to know that you left feeling amazing and with a hairstyle that's easy for you to manage. We can't wait to welcome you back soon! @purehairspauk Four Oaks, Sutton Codlfield

Best Haircut

Gerrard
17th Jun 2024
Team Member: Mushin
5.0

Mushin was so professional, great Haircut after a neck and should massage.

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Great service

Lesley Burley
13th May 2024
Team Member: Amanda
5.0
Appointment verified by SaloniQ Software

As always, Amanda is very professional and always there with a smile and it’s a really lovely experience going to Pure

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Response from Pure Hair & Spa

Thank you so much for your kind words Lesley! Amanda truly takes pride in providing a professional and welcoming experience for our guests & she'll be so happy to hear that you had a lovely time at Pure! We look forward to welcoming you back with another smile soon! :) Thank you again @purehairspauk Four Oaks, Sutton Coldfield

Incredible treatment

Victoria Pugh
11th May 2024
Team Member: Lydia
5.0
Appointment verified by SaloniQ Software

I had the 30 minute massage to relieve tension in my neck and shoulders. It was honestly the best massage I’ve had in years. Feel incredible now & won’t hesitate to return or recommend.

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Response from Pure Hair & Spa

Thank you so much for your glowing review Victoria! Lydia will be thrilled to hear that your massage experience exceeded your expectations and that you're feeling incredible now. We aim to provide top-notch service to all our guests, and Lydia will be delighted that she hit the mark for you. We can't wait to welcome you back, and we truly appreciate your recommendation! Thank you again! @purehairspauk Four Oaks, Sutton Coldfield

Great salon

Heather
11th May 2024
Team Member: Mushin
5.0
Appointment verified by SaloniQ Software

I visited the salon again today and as usual I’ve walked away a happy customer. The staff are friendly and welcoming and the service is excellent.

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Response from Pure Hair & Spa

That's so lovely to hear Heather! Thank you so much for your kind words! We're thrilled to hear that you had another great experience at our salon. Our team takes pride in providing excellent service and creating a welcoming atmosphere for all our guests and it's heartening to hear our efforts are appreciated! We appreciate your continued support and look forward to seeing you again soon! :) @purehairspauk Four Oaks, Sutton Coldfield

Hair

Anonymous
10th May 2024
5.0

Abi was great and you can tell she takes her time to get things done properly. Much appreciated! Her assistant Freya was also very hospitable.

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Response from Pure Hair & Spa

Thank you for taking the time to leave such a lovely review! We'll make sure to pass along your kind words to Abi & Freya, they'll be so happy to hear you had such a positive experience with them, we constantly strive to provide excellent customer service and it's good to hear our efforts are appreciated! :) Thank you again! @purehairspauk Four Oaks, Sutton Coldfield

Excellent

Penny
4th May 2024
Team Member: Mushin
5.0

Excellent service as usual. Very pleased with my haircut.

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Response from Pure Hair & Spa

Thank you for your kind words Penny! We're thrilled to hear that you're happy with your haircut and that our service met your expectations, we will let Mushin know. Your satisfaction is our top priority, and we're grateful for your continued support! :) Thank you again @purehairspauk Four Oaks, Sutton Coldfield

Great job

Josey Sadler
1st May 2024
Team Member: Angela
5.0
Appointment verified by SaloniQ Software

Fabulous as always

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Response from Pure Hair & Spa

Thank you for your lovely review Josey and indeed your MANY years of loyalty...the salon wouldn't be the same without you! See you soon! x 😊 @purehairspauk Four Oaks, Sutton Coldfield

Today visit

Prof Ye Htun Oo
1st May 2024
Team Member: Abi
5.0

Excellent!

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Response from Pure Hair & Spa

A big thank you Prof Ye Htun Oo for your positive review, we're so pleased and we will pass on your comment to Abi, she'll be so happy to hear that! We look forward to welcoming you back to the salon! 😊 @purehairspauk Four Oaks, Sutton Coldfield

A great experience

Eileen Dearn
30th Apr 2024
Team Member: Mushin
5.0
Appointment verified by SaloniQ Software

Had a great experience with my appointment with Mushin really pleased with my hair

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Response from Pure Hair & Spa

That's so lovely to hear Eileen, thank you for taking the time to leave such a positive review. Mushin always strives to deliver an exceptional experience for his guests and he'll be so happy to know he delivered a fabulous hair do for you too 😊. We will pass on your comments to him! Thank you again! @purehairspauk Four Oaks, Sutton Coldfield

Lovely lady

Manjit Aujla
30th Apr 2024
Team Member: Helen
5.0
Appointment verified by SaloniQ Software

Lovely lady, polite professional and will definitely be back. Thank you

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Response from Pure Hair & Spa

Thank you for such a lovely review Manjit, we will pass on your kind comments to Helen, she'll be so happy to hear you appreciated her skills and customer service. We look forward to welcoming you back to the salon! 😊 @purehairspauk Four Oaks, Sutton Coldfield

Thank you

Katie Harrison
30th Apr 2024
Team Member: Angela
5.0
Appointment verified by SaloniQ Software

I had a lovely treat having a haircut with my ‘birthday’ voucher code allowing me to have an extra hair treatment. Amanda is a very talented hairdresser and I also had a lovely massage and hair wash. Very pleased with the result. Thank you

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Response from Pure Hair & Spa

Thank YOU Katie for such a lovely review! Angela will be so pleased to hear your kind comments and we will let her know you are happy with your hair. We're also pleased you were able to enjoy your free Birthday treatment...Happy Birthday! 😊 We look forward to welcoming you back to the salon soon. @purehairspauk Four Oaks, Sutton Coldfield

Afro Hair Review

Lorna Brown
30th Apr 2024
Team Member: Carron
5.0
Appointment verified by SaloniQ Software

The size, decor and ambience of the salon ensured my autistic daughter had an anxiety-free experience. The professional conduct of our stylist Carron was reassuring, courteous and therefore approachable. Carron gave precise information regarding our hair type as well as the specific maintenance required alongside the most suitable products.
We also noticed great team work between the other stylists when a little assistance or supervision was required.
Returning customers were received and greeted by all staff which was lovely and warming to witness.
This salon is clearly well managed with the needs of customers just as profound as the outcomes achieved.
Beautiful experience!

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Response from Pure Hair & Spa

Thank you for such a heartwarming review Lorna, that really means the world to all of us. It's wonderful to hear that your daughter had such a positive experience at our salon. We strive to create a welcoming and inclusive environment for all our guests, and it's fantastic to know that our efforts made a difference for you. Carron is an absolute legend and she'll be so pleased to hear she was able to provide you both with helpful advice. Thank you again for sharing your positive experience with us! We look forward to welcoming you and your daughter back to our salon in the future. x @purehairspauk Four Oaks, Sutton Coldfield

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Zsuzsanna Marko
26th Apr 2024
Team Member: Mushin
5.0

Loved every second of my hair treatment 😊 Always going to Mushin , he is the best and always ready to surprise me with new and extreme hair styles 😊

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Response from Pure Hair & Spa

Thank you Zsuzanna for such a glowing review of our fabulous Mushin!😊. We're so pleased he is able to deliver above and beyond for you it's so lovely to hear how appreciated he is by his guests. We will definitely pass on your lovely comments to him! Thank you again for sharing your positive experience! 😊 @purehairspauk Four Oaks, Sutton Coldfield

I will be returning

Vicky Harrison
23rd Apr 2024
Team Member: Abi
4.5
Appointment verified by SaloniQ Software

I was a little nervous as I was having quite a change with style and colour. Going from a semi permanent to foils of about 3/4 colours that was permanent.
Abi was very easy to chat with & made my visit enjoyable understanding my wishes and offering the free head & shoulder massage that was a bonus surprise. Love my cut, colour & blow dry and will definitely returning and recommending friends. An asset to the salon.

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Response from Pure Hair & Spa

Thank you for such a lovely review Vicky! We're so pleased to hear Abi put you at ease and understood your hair requirements, we will pass on your kind words to her as she'll be thrilled to hear she worked her magic for you! We understand concerns about pricing and continuously evaluate our pricing structure to ensure it reflects the value of the service we provide. We also have a generous loyalty scheme which is free to sign up for, if you haven't, just drop us a line and we can sign you up! Your satisfaction is important to us, and we appreciate your recommendation! Thank you again! @purehairspauk Four Oaks, Sutton Coldfield

Wash, dry, colour. Stylist name?

Andrea Hines
20th Apr 2024
Team Member: Abi
4.0
Appointment verified by SaloniQ Software

Pleased with my hair.

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Response from Pure Hair & Spa

Thank you for your feedback Andrea. We're delighted to hear that you're pleased with your hair & will let Abi know. We strive to provide top-notch service and quality results. We understand concerns about pricing and continuously evaluate our pricing structure to ensure it reflects the value of the service we provide. We also have a generous loyalty scheme which is free to sign up for if you haven't...just drop us a line and we can sign you up. Your satisfaction is important to us, and we appreciate your support. @purehairspauk Four Oaks, Sutton Coldfield

Cut and come again

Jim Blacklock
20th Apr 2024
Team Member: Angela
5.0
Appointment verified by SaloniQ Software

Nice, relaxing and a pleasant half-an-hour.

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Response from Pure Hair & Spa

Our pleasure Jim & thank you for taking the time to leave such lovely feedback, we will let Angel know! @purehairspauk Four Oaks, Sutton Coldfield

Wash colour blow dry.

Andrea Hines
19th Apr 2024
Team Member: Evie
4.0
Appointment verified by SaloniQ Software

Pleased with my hair.

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Response from Pure Hair & Spa

Andrea, thank you so much for your positive review about the service you received from our apprentice Evie, this will be such a boost for her confidence, we can't wait to let her know! :). @purehairspauk Four Oaks, Sutton Coldfield

Lovely massage from Paula

Chris Orton
19th Apr 2024
Team Member: Paula
4.5
Appointment verified by SaloniQ Software

Relaxing and very beneficial - back and shoulders feel so much better now.

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Response from Pure Hair & Spa

Thank you for your lovely review Chris, we're so pleased you found your massage helpful. We will pass on your kind comments to Paula, she'll be happy to hear she worked her magic! Thank you again for taking the time to leave your feedback. @purehairspauk Four Oaks, Sutton Coldfield

Miss

Andrea Hines
17th Apr 2024
Team Member: Abi
4.0
Appointment verified by SaloniQ Software

Thanx for my blow dryer and bleach TINT TODAY. Hope Helen gets back soon?

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Response from Pure Hair & Spa

Thank you for your feedback Andrea! We're pleased you enjoyed your experience with us. We'll certainly pass on your well wishes to Helen, she'll be really touched to hear that! Thank you again for your positive feedback. @purehairspauk Four Oaks, Sutton Coldfield

Loving the change in colour

Jane Parry
14th Apr 2024
Team Member: Helen
5.0
Appointment verified by SaloniQ Software

Helen listened to my long term ambition and the colour and Robert she chose looks amazing . A face framing cut finishing rhe whole experience 😍

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Response from Pure Hair & Spa

That's fantastic to hear Jane, thank you for sharing your positive experience! We will pass on your lovely comments to Helen, she'll be so happy to know she understood your vision and delivered exactly what you were looking for! Thank you again for your positive feedback! @purehairspauk Four Oaks, Sutton Coldfield

Make up

Anonymous
6th Apr 2024
4.5

Angela was lovely to deal with in trying to sort an appointment She recommended a ‘make up and go ‘ for my sons wedding as I don’t usually wear make up and wanted a light natural make up . I spoke with Lydia before the appointment and she really put my mind at rest . She was lovely and listened . On the day she did a beautiful job , just what I wanted . I totally recommend Lydia. However I was not impressed with other staff members . A member of staff arrived half way through my make up and asked Lydia to move her car and she calmly told them she would be a short time and was then going . The second I left the chair I was asked to move my car by the same member of staff …. Which I did , re - entered and was immediately asked to pay , instead of the expected £25 I was charged the full £50 for a half hour appointment and in the confusion of that and my daughter being visibly upset after her wasted hair styling left without being given my coat or promised pots to refresh my make up before the wedding ( lips and fixing powder) I realised when I got home and had to drive back across Sutton to collect . A very rude receptionist eventually got my coat for me and told me I she couldn’t do anything about the fixing powder or lips stuff and I would have to return in the afternoon ( impossible as at wedding !) .

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Response from Pure Hair & Spa

Thank you for taking the time to share your experience with us. We're thrilled to hear that Lydia provided you with excellent service and created the perfect look for your son's wedding. Your kind words about her talent and professionalism mean a lot.

However, we're sorry to hear about the inconvenience and frustration you experienced. It's not the level of service we aim to provide, and we apologize for any confusion or inconvenience caused.

We take feedback seriously and will address these issues with our team to ensure that they do not happen again in the future. Your satisfaction is our top priority, and we appreciate your honesty in bringing these concerns to our attention. @purehaispauk Four Oaks, Sutton Coldfield

Aroma body massage

Linda Philpotts
5th Apr 2024
Team Member: Lydia
5.0
Appointment verified by SaloniQ Software

Wonderful experience

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Response from Pure Hair & Spa

We're so pleased to hear you enjoyed your aroma massage Linda! Thank you for taking the time to leave such lovely feedback, we will pass it on to Lydia as we know she'll be happy to know her skills are so appreciated! @purehairspauk Four Oaks, Sutton Coldfield