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TONI&GUY Leeds Albion

Part of the TONI & GUY group
4.75
914 reviews
1A Albion Place, Leeds, West Yorkshire, LS1 6JL
0113 244 9610
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About us

The epitome of Leeds cool. TONI&GUY have held a prominent position in the Leeds City Centre for over 18 years.

As a salon we pride ourselves on providing our clients with the highest standards of customer service. With a team of talented stylists and colour technicians who are on hand to create stylish wearable hair. We offer many additional services including Bridal and Occasion hair.

For more information on our services please speak to our friendly reception team who will be happy to help.

PARKING
TONI&GUY Albion Place clients will recieve a 20% discount on parking at Q-Park Albion Street'

Read more...

Opening hours

Monday 09:00 – 18:00
Tuesday 09:00 – 18:00
Wednesday 09:00 - 20:00
Thursday 09:00 – 20:30
Friday 09:00 - 19:00
Saturday 09:00-18:00
Sunday Closed

Reviews

4.75
914 verified reviews
Service
Value
Result
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High lights

Allison
15th Sep 2018
Team Member: Grace
5.0
Appointment verified by SALONGENIUS Software

Always love going for my hair done.Grace always listens talks you through what she’s going to do & I always come out very happy!Lovely friendly & obliging staff.Great shampoo & head massage from the young girl who washed my hair.????????

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Response from TONI&GUY Leeds Albion

Dear Allison,
Thank you for 5 star review. Grace and the team at TONI & GUY are happy to hear your feedback on your colour service.

We look forward to seeing you again for your next service in salon.

Kind regards,
Ashleigh- Salon Manager.

Hair cut

Rowan
15th Sep 2018
Team Member: Rob
5.0
Appointment verified by SALONGENIUS Software

Super duper

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Response from TONI&GUY Leeds Albion

Dear Rowan,

Thank you for your review, Rob and the team are delighted to hear your comments and we shall look forward to seeing you again for your next haircut @TONI&GUY Leeds

Ashleigh- Salon Manager.

Great Haircut

Katy Halse
14th Sep 2018
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Really great cut from Liam. Gave me some suggestions for styling and listened to what I was after. Have already booked my next appointment and look forward to him becoming my go-to stylist. Thank you.

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Response from TONI&GUY Leeds Albion

Dear Katy,

Thank you for your review, we are delighted to hear how pleased you are with your haircut and service from our stylist Liam and look forward to seeing you again @TONI&GUY Leeds.

Kind regards,
Ashleigh- Salon Manager.

Excellent service

Fariha Masood
12th Sep 2018
Team Member: Holly
5.0
Appointment verified by SALONGENIUS Software

Holly did great job on my difficult hair I left happy, rest of the staff was also very friendly I have been well looked after by every one offering drinks and magazines.

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Response from TONI&GUY Leeds Albion

Dear Fariha,

Thank you for your lovely review, Holly and the team are delighted to hear your comments and to know how happy you are with the colour service.
We shall look forward to seeing you again from all the team @TONI&GUY Leeds.

Kind regards,
Ashleigh- salon Manager.

Reviews

Irfan Patel
9th Sep 2018
Team Member: Mark
5.0

Excellent service, would definitely recommended mark

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Response from TONI&GUY Leeds Albion

Dear Irfan,

We are delighted to hear your comments and Mark is very happy to know how impressed you are with the haircut from him, thank you for your review and we shall look forward to seeing you again@TONI&GUYLeeds.

KInd regards,
Ashleigh- salon Manager.

Once again, great service & great haircut.

Matthew Leggatt
8th Sep 2018
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Liam is sorcerer. He has the uncanny ability to be able to weave magic with a pair of scissors. Top lad, as well!

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Response from TONI&GUY Leeds Albion

Dear Matthew,

Thank you for your review, Liam is very pleased to know how happy you are with your haircut and we shall look forward to seeing you again @TONI&GUY Leeds.

Kind regards,
Ashleigh- Salon Manager

The best hair stylist

Christine Cummings
7th Sep 2018
Team Member: Rob
5.0
Appointment verified by SALONGENIUS Software

There is no other stylist who just gets what you are looking for & then surpass your expectations. I am 55 . Have been a hairdressers model in my youth & am very fussy when it comes to having my hair cut . Try him & you’ll never go anywhere else .

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Response from TONI&GUY Leeds Albion

Dear Christine,

Thank you for leaving a review, Rob is very happy to know how pleased you are with your haircut and we shall look forward to seeing you again soon @TONI&GUY Leeds.

Kind regards,
Ashleigh- Salon Manager

Great cut and service

Amanda Haiday
7th Sep 2018
Team Member: Mark
4.0
Appointment verified by SALONGENIUS Software

Like this salon, friendly staff and Mark does a good cut. Highly recommend.

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Response from TONI&GUY Leeds Albion

Dear Amanda,

We are happy that you enjoyed your service and hair cut here at TONI&GUY Leeds with our style director Mark. We will look forward to seeing you again soon.

Kind Regards
Ashleigh - Salon Manager

Highlights

Cathy Baker
7th Sep 2018
Team Member: Ashleigh
4.0
Appointment verified by SALONGENIUS Software

Great colour after a slightly late start.

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Response from TONI&GUY Leeds Albion

Dear Cathy,

We are so pleased you like your highlights, apologies for the late start. We look forward to see you for your next visit @TONI&GUYS Leeds.

Kind regards,
Ashleigh, Salon Manager.

The best

Hilary
5th Sep 2018
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

Fantastic cut. Really flattering and got loads of compliments. Thanks

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Response from TONI&GUY Leeds Albion

Dear Hilary,

Thank you so much for your 5 star review. Mark and the team are happy to know you like your haircut and we shall look forward to seeing you again @TONI&GUY Leeds.

Kind regards,
Ashleigh- Salon Manager.

Hair Revitalised

Matthew Lister
5th Sep 2018
Team Member: Rob
5.0
Appointment verified by SALONGENIUS Software

Always feel at ease when I am with Rob, he understands what I want my hair to look like. But then takes it beyond that level. Staff are very friendly and the conversation whilst getting your hair washed and a head massage is current and fresh and not forced. Even had a conversation about Rugby something every northerner can relate to.

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Response from TONI&GUY Leeds Albion

Dear Matthew,

Thank you very much for your kind words, we will be sure to pass on the lovely feedback to Rob and also to the assistants. We look forward to seeing you next time for you cut service @TONI&GUY Leeds.

Kind regards,
Ashleigh- Salon Manager.

Hair cut

Christine Barraclough
28th Aug 2018
5.0
Appointment verified by SALONGENIUS Software

Fab!

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Response from TONI&GUY Leeds Albion

Dear Christine,

Thank you very much for your kind feedback, we look forward to seeing you next time for your service @TONI&GUY Leeds.

Kind regards,
Ashleigh- Salon Manager.

Amazing experience

Alaa
28th Aug 2018
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

I have a curly african hair, I was not sure that someone will be able to deal with, but I am very thrilled that I did it. I am very happy about the results. Mark did a great job on the haircut and all staff were very friendly. I really loved my experience and this will not be the last time. Thank you and love it❤️

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Response from TONI&GUY Leeds Albion

Dear Alaa,

Thank you so much for the kind feeback, We will be sure to pass on the lovely message to mark. We look foward to see you back again @toni&guy Leeds for your next service.

Kind regards,
Ashleigh- Salon Manager

Fab

Matt
28th Aug 2018
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

My original Stylist was unavailable due to trains but I was told at every step etc. I was given a new stylist who was open, honest and excellent.

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Response from TONI&GUY Leeds Albion

Dear Matt,

Thank you for your feedback and for understanding the disruptions. We look forward to seeing you back @TONI&GUY Leeds for your next cut.

Kind regards
Ashleigh- Salon Manager.

Hair cut

Louise
27th Aug 2018
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

Great service and staff. Great hair cut from Mark as always I really enjoy having my hair cut at Toni and Guy Leeds

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Response from TONI&GUY Leeds Albion

Dear Louise,

What fabulous feedback to receive about the salon and especially about your cut from our style director Mark. Hope to see you soon for your next appointment at TONI&GUY Leeds.

Kind regards,
Ashleigh- Salon Manager

Haircut

Ruth wright
23rd Aug 2018
Team Member: Maria
4.5
Appointment verified by SALONGENIUS Software

All good thank you. Maria worth the journey from Cumbria

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Response from TONI&GUY Leeds Albion

Dear Ruth,

Thank you for taking the time to leave a positive review, We will pass on the lovely feedback to Maria and hope to see you soon at TONI&GUY Leeds.

Kind regards,
Ashleigh- salon manager.

Excellent

Kristian
21st Aug 2018
Team Member: Rob
5.0

Excellent

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Response from TONI&GUY Leeds Albion

Dear Kristlan,

Thank you very much for your kind feedback about Robert, we will be sure to pass on the lovely message to him. Hope to see you soon at TONI&GUY Leeds for your next appointment.

Kind regards,
Ashleigh- Salon Manager.

Disaster

Jake
19th Aug 2018
2.0
Appointment verified by SALONGENIUS Software

First time at Toni & Guy... Not gonna slate the guy but the worst haircut I've ever had.. Only wanted a trim of my medium length hair but ended up with something I've had to pay somebody else to fix, uneven and unblended and clumps of hair cut to the scalp... Lesson learned, stick to a normal barbers.

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Response from TONI&GUY Leeds Albion

Dear Jake

Really sorry to hear that you weren't happy with your service and hair cut, if you could give me a call to see if there is anything i can do that would be great. Sorry again

Kind regards
Ashleigh - Salon Manger

Root colour

Gangotri
17th Aug 2018
Team Member: Holly
5.0
Appointment verified by SALONGENIUS Software

Holly has been fantastic. She gave me honest opinion and suggested partial roots done. Which was perfect. Her work is clean aswell. Thanks

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Response from TONI&GUY Leeds Albion

Dear Gangotri

Thank you for taking for taking the time to leave a positive review about your colour service at TONI&GUY Leeds. Holly is a great colour technician! We look forward to seeing you again soon.

Kind Regards
Ashleigh - Salon Manager

'Smashed it'

Dawn Townend
13th Aug 2018
Team Member: Liam
4.5
Appointment verified by SALONGENIUS Software

Liam did a fantastic job styling my hair. My hair is really thick so I was booked a double appointment which meant it did not feel rushed. It really felt like a 'salon experience'. Liam listened to my ideas about how I wanted my hair and he 'smashed it'. I could not have been happier with the result.

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Response from TONI&GUY Leeds Albion

Dear Dawn

Thank you for your review, Liam was pleased to hear how happy you was with your service and hair cut. We look forward to seeing you @TONI&GUY Leeds in the near future for your next cut and blow dry with Liam.

Kind Regards

Ashleigh - Salon Manger

Fab new hair cut

Julia Wyman
6th Aug 2018
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Went it with long hair, wanted a change for a while, lovely Liam encouraged me to go for it and I’m came of with a lovely new bob! He’s always real friendly and does such a good cut!

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Response from TONI&GUY Leeds Albion

Dear Julla

Thank you for choosing Toni & Guy for your restyle also thank you for the kind review about Liam, he is a fabulous hairdresser.

If you need a fringe trim between appointments, its complimentary so pop in anytime.

Look forward to seeing you again soon.

Kind regards

Ashleigh - Salon Manager

Cut & Blow

Sarah Dryden
6th Aug 2018
Team Member: Liam
4.0
Appointment verified by SALONGENIUS Software

Liam is always very friendly & does a good job. Pleased with the wavy style I left the salon with.

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Response from TONI&GUY Leeds Albion

Dear Sarah

Thank you so much for the kind review about Liam, he is an amazing hairdresser.

If you need a fringe trim between appointments, its complimentary so pop in anytime.

Look forward to seeing you again soon.

Kind regards

Ashleigh - Salon Manager

Experience

Anonymous
6th Aug 2018
Team Member: Holly
5.0

Holly always does amazing with my hair colour

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Response from TONI&GUY Leeds Albion

Dear anonymous

Thank you so much for the lovely review about Holly. She is an amazing technician.

We look forward to seeing you again soon.

Kind regards

Ashleigh - Salon Manager

Another great hair cut!

Dawn
4th Aug 2018
Team Member: Mark
4.5
Appointment verified by SALONGENIUS Software

What more can you ask for, a style that suits you and so easy to manage!

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Response from TONI&GUY Leeds Albion

Hello Dawn

Thank you so much for your lovely review. I'm delighted you are so please with your cut and we look forward to seeing you in the salon again soon.

Do remember to pop in for a complimentary fringe trim between appointments if need.

Kind regards
Ashleigh - Salon Manager

Another lovely haircut

julie turner
4th Aug 2018
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Great shape and very good friendly stylist

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Response from TONI&GUY Leeds Albion

Dear Julie

Again thank you for the positive review to your haircut with Liam, he is an amazing stylist.

Regards
Ashleigh - Salon Manager

Very pleased

julie turner
4th Aug 2018
Team Member: Eli
5.0
Appointment verified by SALONGENIUS Software

Very thorough and professional in giving advice on colour options very nice to talk to while doing the colour!

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Response from TONI&GUY Leeds Albion

Dear Julie

Thank you for taking for taking the time to leave a positive review about your cut and colour at TONI&GUY Leeds. We are delighted you enjoyed your visit and look forward to seeing you again soon.

Regards
Ashleigh - Salon Manager

Great

Anonymous
3rd Aug 2018
5.0

Grace has coloured my hair for years, always looks amazing. And checks that i am happy with it when its finished - which i always am.

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Response from TONI&GUY Leeds Albion

Thank you for your feedback. We look forward to seeing you in salon again for your next colour service with Grace.

Thanks from everyone @TONI&GUY Leeds

Fantastic

Jo
3rd Aug 2018
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

First time meeting Liam have my hair cut by him. I am always nervous having my hair cut after someone (supposedly qualified hairdresser) took a hatchet job to my hair. Anyway Liam certainly made me feel at ease took off just what needed to be taken off, went through styling before hand. Hair looks amazing great cut, really hapoy with it

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Response from TONI&GUY Leeds Albion

Thanks Jo for your feedback. Liam was pleased to hear how happy you was with your hair. We look forward to seeing you @TONI&GUY Leeds in the near future for your next cut and blow dry with Liam.

Salon wxperiey

Kirsty Spaven
2nd Aug 2018
2.5
Appointment verified by SALONGENIUS Software

Eli is lovely & did my hair great, I have no issues here at all.
However there are lots of new assistants just walking about the salon aimlessly, looking like they don’t know what to do with themselves & gossiping/whispering between each other. I didn’t find this v professional. Also the salon floor was particularly dirty. I was having my hair washed & was sat looking at a large pile of hair! Not v pleasant. The toilet facility was also unclean. I think the assistants may need training up on cleanliness quicker!

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Response from TONI&GUY Leeds Albion

Thanks for your review Kirsty. Eli was happy to hear your feedback. Your further comments have been looked into by management but we are currently in the process of training the new assistants.

See you @TONI&GUY Leeds for your next colour service with Eli.

Excellent service

Jess Bunyard
1st Aug 2018
5.0
Appointment verified by SALONGENIUS Software

Great service, after travel disruption and staff illness. Very understanding, great hair cut as usual. Thanks!!

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Response from TONI&GUY Leeds Albion

Thank you for your feedback Jess and for understanding the disruptions. We look forward to seeing you back @TONI&GUY Leeds for your next cut service.

The best stylist

Gavin Smith
29th Jul 2018
Team Member: Rob
4.5
Appointment verified by SALONGENIUS Software

Rob is the best stylist I know. Not only is he is highly skilled, but he also cares and is completely focused. He is a nice man as well.

The salon is great and very friendly

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Response from TONI&GUY Leeds Albion

Thanks Gavin for your review. Rob and everyone @ TONI&GUY Leeds were happy to hear your feedback. We look forward to seeing you in salon for your next cut service.

First visit

Heather
28th Jul 2018
Team Member: Rob
5.0
Appointment verified by SALONGENIUS Software

Was very unsure of a city centre hairdresser , not least for the price of parking in Leeds ( was actually £9 ) but wow was so worth it , Girls were really friendly on arrival ( although wasnt asked if I wanted a drink until hair wash) Then met Rob ... told him the problems I was having with my hair and he advised me immediately what we should go for ... went entirely with his suggestion and was over the moon with the result ....so happy and got on really well with Rob ....lovely friendly salon and will def return .... highly recommend

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Response from TONI&GUY Leeds Albion

The team @ TONI&GUY Leeds were happy to hear you was so pleased with the service we provide. We have passed on your feedback to Rob and he is always happy to help. We look forward to seeing you in salon for your next cut and blow dry.

Fab colour

Linda
28th Jul 2018
Team Member: Eli
5.0
Appointment verified by SALONGENIUS Software

Wow... fab colour, hair feels great, I’ve definitely found my new colour technician. Thank you Eli!

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Response from TONI&GUY Leeds Albion

Thank you for your positive feedback. Eli was extremely pleased to hear you was happy with his colour service. We look forward to seeing you again in salon for your next colour.

Thanks, TONI&GUY Leeds

Toni and guy leeds

Linda
28th Jul 2018
Team Member: James
5.0
Appointment verified by SALONGENIUS Software

Love my new hair, thank you James, I’ll definitely be back!

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Response from TONI&GUY Leeds Albion

Thanks for your feedback Linda. James was pleased to hear you was happy with your new hair. We look forward to seeing you @ TONI&GUY Leeds for your next cut service with James.

First time at the Leeds salon

Faye Ripley
28th Jul 2018
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

This was my first time having my hair cut at the Leeds salon and everyone made me feel so welcome. I always get a bit nervous with a new hairdressers but Mark was great and assessed my hair type, was interested in my usual routine and explained why he was doing and using what he was.

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Response from TONI&GUY Leeds Albion

All the team @ TONI&GUY Leeds were happy to hear your positive feedback, especially Mark. We look forward to seeing you for your next Cut and Blow dry service in salon.

Very happy

Darren
27th Jul 2018
Team Member: Eli
5.0
Appointment verified by SALONGENIUS Software

Had a great experience, Eli was friendly and did a great job with my colour. I was very happy and will definitely return.

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Response from TONI&GUY Leeds Albion

The team @TONI&GUY Leeds and especially Eli were happy to hear your positive review. We look forward to seeing you in the near future for your next colour service.

Hair salon

Anonymous
27th Jul 2018
Team Member: Liam
4.5
Appointment verified by SALONGENIUS Software

I thought the stylist Liam did an amazing job.

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Response from TONI&GUY Leeds Albion

Thank you for your feedback. Liam was pleased to hear you was happy with the cut service he provided. We have also taken on board your private feedback and will look into your comments.

Thanks from all the team @TONI&GUY Leeds

1st visit after a long break!

Bahar
26th Jul 2018
3.0
Appointment verified by SALONGENIUS Software

Professional, polite and friendly. Loved my hair cut:)

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Response from TONI&GUY Leeds Albion

Thanks Bahar for your review. We are happy to hear you was pleased with the cut service provided. We look forward to seeing you @TONI&GUY Leeds in the near future.

Always top class

Alida
21st Jul 2018
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

Been going to T&G for almost 3 years now and have always left happy with the outcome.

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Response from TONI&GUY Leeds Albion

Thank you for your review Allda. We are so pleased to hear you are happy with the service we provide. We look forward to seeing you @ TONI&GUY Leeds for your next Cut and Blowdry

Hair cut,styling and highlights

Husna Minhad
18th Jul 2018
Team Member: Grace
5.0
Appointment verified by SALONGENIUS Software

Try good , they were both good , professional and I was satisfied with the performance of both.

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Response from TONI&GUY Leeds Albion

Thank you for your feedback Husna. Grace and Rob are always happy to help and pleased with your positive response.

We look forward to seeing you @ TONI&GUY LEEDS for your next colour and cut service.

Graduation day!

Sue L
18th Jul 2018
Team Member: James
5.0
Appointment verified by SALONGENIUS Software

The whole salon experience was great .. Friendly welcome from team
Salon experience was first class !
Loved completed style Thankyou James

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Response from TONI&GUY Leeds Albion

Thank you for your feedback.

We hope you had a lovely graduation.

Thanks,
TONI&GUY LEEDS

Tozer

Louise
14th Jul 2018
Team Member: James
5.0
Appointment verified by SALONGENIUS Software

Went in looking like a troll, came out feeling like a goddess! Great cut and finish. Would definitely ask for James again - kooky banter, added bonus! Ibiza's loss is definitely Toni & Guy's gain! X

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Response from TONI&GUY Leeds Albion

Hi Louise,

We are happy that we could transform you into a goddess. James is more than happy with your feedback.

We will see you at your next cut and blow dry appointment.

Thanks,
TONI&GUY LEEDS

The best

Joana
14th Jul 2018
Team Member: Holly
5.0

Holly is the best hairdresser I have been to in Leeds. She was the only one who was so confident in transforming my hair from terquoise to perfect blonde therefore I will always go back to her. She always knows how to get my hair right in every way and always smiling even though I have very long hair and know how stressful it can be. I have found a really amazing hairdresser and I will never change again. Thank you Holly
for making me have the colour I always wanted!

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Response from TONI&GUY Leeds Albion

Hi Joana,

We are so pleased to hear your positive feedback, and Holly was exceptionally happy to hear your review on her service.

We look forward to seeing you in salon again for your next colour or cut service.

Thanks from all the team @ TONI&GUY LEEDS

Colour

Anonymous
14th Jul 2018
5.0

Fab as usual

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Response from TONI&GUY Leeds Albion

Thank you for your feedback. We look forward to seeing you at your next colour service.

Thanks,
TONI&GUY LEEDS

Great Service

Clare Whittington
14th Jul 2018
Team Member: Rob
5.0
Appointment verified by SALONGENIUS Software

Rob cut my hair and it wasn’t quite how I wanted it (possibly my fault) so called the salon a few days later. Rob saw me that day, spent time understanding how I wanted it changing and then restyled it for me. This was done with extremely good grace and understanding with no charge. Rob is extremely talented and I wouldn’t hesitate to recommend him. He gives guidance on styling at home and most importantly my style lasts and stays in good shape after many weeks of hair growth.

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Response from TONI&GUY Leeds Albion

Hi Clare,

Thank you for your feedback and we have passed this onto Rob. We are more than happy to help if you ever feel again you are not 100% happy with your service in salon, so thank you for not hesitating to contact us.

We look forward to seeing you again at your next cut and blow dry appointment.

Thanks from all at @ TONI&GUY LEEDS

Cut and blow dry

Sheena mcMain
12th Jul 2018
Team Member: Mark
4.5
Appointment verified by SALONGENIUS Software

Excellent
Mark is always pleasant and helpful
The salon is a but noisy for me music wise but I'm over 50 :-)

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Response from TONI&GUY Leeds Albion

Hi Sheena,

Thank you for your feedback. Mark was pleased to hear your positive feedback. We will bare in mind how loud the music is for future visits. We look forward to seeing you at your next cut and blow dry appointment.

Thanks from everyone @ TONI&GUY LEEDS

Hair cut & colour

Sarah Booth
12th Jul 2018
Team Member: Rob
5.0
Appointment verified by SALONGENIUS Software

Excellent as usual

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Response from TONI&GUY Leeds Albion

Hi Sarah,

Happy to hear you are pleased with both your colour and cut service.

Thanks for your continued custom,

From all the team @ TONI&GUY LEEDS

Fab cut would recommend!

Vanessa
11th Jul 2018
Team Member: James
5.0
Appointment verified by SALONGENIUS Software

James has cut my hair twice now and I couldn't be more happier with the results. Very friendly and would highly recommend to others!

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Response from TONI&GUY Leeds Albion

We are so pleased to hear your positive feedback Vanessa and we have passed this onto James.

We look forward to seeing you re your next cut and blow dry service in salon.

Thanks, TONI&GUY LEEDS

Great haircut

Richard
9th Jul 2018
Team Member: Rob
5.0
Appointment verified by SALONGENIUS Software

I’ve been going to this salon for a while and there have been a lot of staff changes. I’ve been to rob the last few times and he’s very good at understanding what I want and always does a good job.

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Response from TONI&GUY Leeds Albion

Hi Richard,

Thank you for your feedback. We are so happy to hear that you are happy the Rob's cut service.

Thanks from all the team @ TONI&GUY LEEDS

Unprofessional

Anonymous
8th Jul 2018
1.0

Was offered two time slots, 9am and 11am, booked for 11am, straight after that (4mints later on my phone) rang up again and changed for 9am, when I arrived at 9am, receptionist had no clue it was changed, or by who, or why 9am was offered to me last week, etc, said strange staff like it been booked since February (5 months ago! Perhaps you need to work on better communication between staff? Or invest in staff training?). BTW my current stylist is booked up for three months, unlike ***** who is available next week.

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Response from TONI&GUY Leeds Albion

I am so sorry to hear you received a bad experience at our salon. Your comments will be investigated further. Unfortunately, clients do book multiple appointments in advance, but there must have been some miscommunication with whoever booked your appointment.

Our apologises,
TONI AND GUY LEEDS

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About us

The epitome of Leeds cool. TONI&GUY have held a prominent position in the Leeds City Centre for over 18 years.

As a salon we pride ourselves on providing our clients with the highest standards of customer service. With a team of talented stylists and colour technicians who are on hand to create stylish wearable hair. We offer many additional services including Bridal and Occasion hair.

For more information on our services please speak to our friendly reception team who will be happy to help.

PARKING
TONI&GUY Albion Place clients will recieve a 20% discount on parking at Q-Park Albion Street'