Our aim as a salon is to make everyone feel welcome and valued , we use Paul Mitchell, Olaplex, Moroccanoil, Montibello, Rusk. These products are all cruelty free , animal friendly and vegan friendly.
Our aim as a salon is to make everyone feel welcome and valued , we use Paul Mitchell, Olaplex, Moroccanoil, Montibello, Rusk. These products are all cruelty free , animal friendly and vegan friendly.
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Hair
Beauty
Aesthetics
I dont even know who cut my hair.
I booked in 3 weeks in advance for 10am. I was phoned a few days later to be told my hairdresser I booked with won't be in till 12 so can we reschedule. Yes not a problem. So I arrive and the hair dresser I booked with was already doing a colour cut and blow dry on a regular client. Not impressed being lied to for a start. I was booked in for a 2hr restyle appointment. I had a hair dresser who I cant tell you her name. I showed her a photo of what I wanted to achieve and the style I wanted. I was told no that cant be done, my hair is still too damaged 3years after pregnancy and it needs to recover. Fine OK. So I ended up with the quickest wash ever, told what she was going to do with my hair. Zero engagement with me, chatting to clients in the salon and Co workers, looking at her smart watch as the news had a headline come through. So my hair was done. Did a patch test as I said I wanted it coloured soon. Paid and left. 35 mins from getting out my car to getting back in it for a 2hour hair retyle appointment with a different hair dresser because I was lied to in the first place. Clearly new custom doesn't mean alot to this salon and I will not recommend to anyone or return. I came home, washed my hair and tried to make the best of what I have been given which I shall now spend years growing out again so I can find a stylisy who cares enough to give me the time of day for a decent hair style not just a cut and blow dry.
Good afternoon Kim, We were disappointed to hear that you did not enjoy your salon experience with us,.
I would now like to take this opportunity to address some of the points you raised.
Firstly I would like to clarify that the stylist you were booked in with moved your appointment forward 2 hours due to a medical appointment for her child, you were her first client scheduled in that day, she arrived to the salon, slightly earlier than expected and was helping out a fellow stylist.
In your review you have stated your appointment should have been for 2 hours, we are unsure where you have received this information? With all hairdressing timings there are a few considerable factors that would determine the length of time for any appointment.
With all appointments you are given a guide time, but we would not advise 2 hours for a restyle.
In regards to the condition of your hair, consistent trims would have helped as you informed us that you had not seen a hairdresser for a considerable amount of time.
You received a full consultation, which included, a conversation about the condition of your hair, what could and could not be achieved, a colour patch test, and product information that you later went on to purchase so zero engagement is hard to understand.
Also within your appointment you engaged in a full conversation with another client that is known to you, I believe that then followed onto a full salon conversation.
We would also like to inform you that you were not charged the full amount of a restyle price, due to volume of your hair and the time it took to do.
We would have loved to have had the opportunity to speak to you in person but unfortunately due to making continuous phone calls to you and messages you have failed to returned any.
Finally I would like to reassure you all clients old and new , the same level of care and attention is given to all.
Kind Regards
Sue
(Owner)
Always a pleasure coming in for gossip and catch up and of course excellent service xxx
Always lovely to catch up with you too.
Thank you for the fab review.
As amazing as always. Can’t have my hair cut by anyone else anymore. All staff always friendly and helpful. Thank you so much once again, you’re the best!
Thank you for the fab review Lisa, always a pleasure to see you.
Always friendly and efficient. Happy every time. Been a client now for four years, never had a bad experience.
Thank you for the lovely review Julie, its always a pleasure to see you.
Great salon to come to, fab atmosphere all the girls are lovely. Carly does my hair and she always does a great job. Wouldn’t go anywhere else Xx
Thank you for the lovely review, i will pass the msg on to Carly.
see you soon.
The salon is so friendly and welcoming if I could of selected all of the staff I would but selected Kelly my hairdresser makes my experience a joy and colours and cuts my hair perfectly if your new to tidworth book an appointment all the girls are fantastic and good at there job
thank you for the wonderful review. will pass it on to Kelly.
see you next time.
Amazing service, friendly and comfortable atmosphere. Kelly did a wonderful job and I will definitely be back and recommend her. Thank you a lot!
Thank you Tatjana, look forward to seeing you again soon xx
Amazing loved every minute made me so comfortable having so much hair cut off I was nervous but once we got chatting I wasn't worried at all thank you ☺️x
Thank you Georgia, look forward to seeing you again soon xx
Kelly fitted me in when it was convenient for me and very polite. Was made to feel very comfortable during my visit. 100% recommend this salon especially Kelly
Thank you Luke, look forward to seeing you again soon xx
Thankyou Carly for my wonderful blonde hair, can't wait to have another session in Octoberand see the end result.
Thank you Rosie, look forward to seeing you soon xx
I came in for a patch test and to talk about what I would like done. Kelly was amazing! I’m not very confident about my hair or very good at doing anything with it. She made me feel really comfortable and went over lots of ideas. I can’t wait to see how it looks!
Thank you Emma, look forward to seeing you again soon xx
Cuts my hair just perfect! Felt amazing afterwards.
Thank you Cara, look forward to seeing you again soon xx
Really nice easy relaxed atmosphere,
great hair cut, I like the style I would recommend giving this place a go I’ll be definitely going back.
Thank you Jean, look forward to seeing you again soon xx
Sue &Kelly have always been great. Always great cuts and advice. Always caring & compassionate in all situations. All the staff are great.
Thank you Barbra, look forward to seeing you again soon xx
I absolutely love going to Earle and co, all the stylists are lovely and so friendly. Carly is my stylist however and she makes my visit there so personal she takes her time I never feel rushed and the conversation just flows it’s a proper social treat for me. I’ve never had a hair cut I’ve not liked Carly always listens to what I’d like and will offer advice. All the stylists are great and I wouldn’t have a problem anyone of them cutting and colouring my hair if Carly were unable to do it.
Thank you for your lovely review Andrea, we look forward to seeing you again soon xx
Managed to fit me in last minute this evening, were fantastic with my children and produced beautiful cuts - thankyou !!
Thankyou very much Karena, look forward to seeing you again soon xx
I can't recommend this place enough!! Kelly literally made my daughter's year and gave her an amazing experience! Kelly listened to what my daughter would like and made it happen! The smile on her face was priceless....thank you so much!
Thankyou very much Marie, look forward to seeing you again soon xx
Beautiful Nails ? and Colour by Sue very kind as always ❤ defendly well worse a visit recommend ?xxxxx
Thank you very much Edie, look forward to seeing you again soon xx
Had full head foils with 3 different colours. Really friendly and professional staff. I am always made to feel really welcome. The colour always turns out really natural looking and the cut is beautiful. Wouldn't dream of going elsewhere.
Thankyou very much Lesley, look forward to seeing you again soon xx
Very good service my cut and colour love et ❤ thank ? you Sue xx
Thankyou very much, look forward to seeing you again soon xx
First time client and I would 100% recommend and come again. They managed to fit me in when I phoned last minute and done a brilliant job. I am usually nervous as I have had bad experiences in the past but sue has completely restored faith. Looking forward to booking my daughter in soon. Thank you again for doing an amazing job and being such a bubbly welcoming lady.
Thank you Abi, look forward to seeing you again soon xx
My first time at the salon and I had a great experience with Sue, she gave me a lovely new restyle. Thank you
Thank you Kerry was lovely to meet you, look forward to seeing you again soon xx
Loving my extensions. Always a relaxing experience
Thank you Kim, look forward to seeing you again soon xx
Alex was very professional with her service, she made me feel so comfortable and made my wax as painless as she possibly could, she is also absolutely hilarious which I loved. Thankyou Alex, I'll be back x
thankyou Rosie, look forward to seeing you again soon xx
Excellent service from Sue, made me feel comfortable and cut my hair the way I wanted it! Thank you!
Thank you so much , look forward to seeing you again soon xx
As usual a good cut and blow dry. Good service and nice environment.
Thank you so much Jean, look forward to seeing you again soon xx
As usual a good cut and blow dry. Good service and nice environment.
thank you Jean xxx
i had a luxury gold facial which left my face feeling amazing and dewy . i also had a full body message which at my request was deep i’ve had sport message before and believe me this was much deeper !! all was very professional in a beautiful salon . we definitely return
thank you so much, look forward to seeing you again soon xx
I have been going this salon since 2006 and have had numerous hairdressers but would not go anywhere else. The staff are professional and friendly and I love the banter.
thank you so much Dorcas always a pleasure to see you, see you soon xx
They’re amazing fitted me in for a last minute appointment the staff are very helpful
thank you so much Jeanette, look forward to seeing you again soon xx
As usual Kelly did a great cut, the salon is lovely, friendly and welcoming.
thank you so much Wendy, look forward to seeing you again soon xx
So happy with the consultation I received today. Everyone was extremely friendly and helpful, can’t wait to return for my hair appointment :)
thank you so much Natasha, look forward to seeing you again soon xx
Expertly created by the lovely Kelly - thank you x
thank you so much Adele, look forward to seeing you again soon xx
Kelly transformed my lockdown tangles into a sleek stylish cut I'm thrilled with.
thank you so much Helen, look forward to seeing you again soon xx
Always come away laughing!
thank you so much Sarah, look forward to seeing you again soon xx
So happy with my hair, looks and feels amazing thank you so much
thank you so much Laura, look forward to seeing you again soon xx
Great service, friendly, lovely environment while maintaining full health and safety guidance and an excellent haircut. Highly recommended!
thank you so much, look forward to seeing you again soon xx
Lovely as always
thank you so much Michelle xx
Saw Carly for the first time today and she was amazing. She was so knowledgeable and listened to what I was wanting. Have already rebooked to give back in a few weeks.
Thank you very much Samantha, look forward to seeing you again X
I’m new to the salon and was very pleased with the professional service I received.
thank you so much Antionette, look forward to seeing you again soon xx
Love my new nails,, thank you ? great service and so very friendly xxx
Thank you so much Linda, look forward to seeing you again soon xx
Fantastic Haircut really pleased
Thank you, look forward to seeing you again soon x
Went to Earle & Co for a colour correction and left feeling 100% better with the results. From the consultation to the sitting I was made fully aware of what I could expect. The ladies in the salon are very professional and really friendly. I felt at complete ease throughout. Surfaces were cleaned frequently and between clients. I would
definitely recommend and will be definitely be coming back! Thank you so much for making me feel more confident with my hair! ?
Thankyou so much Claire, look forward to seeing you again soon X
The best haircut I’ve had in years. Fantastic to have a hair stylist who listens and is willing to go the extra mile to give you exactly what you want. I recommend Carly highly. Thank you for a lovely experience.
Thankyou so much Yvette, look forward to seeing you again soon X
Excellent cut
Thankyou very much Catharine X
Excellent job as always very pleased with my hair
Thankyou very much X
So happy with my new colour today! Husband says I look 10 years younger!
Thankyou very much Christine, look forward to seeing you again soon X
Love having my hair done by Sue, we have such a giggle. I always walk out feeling a million dollars. Very professional colours & cut. Thank you x
Thankyou very much Sharon, look forward to seeing you again soon X
Lamarck is very talented and created a personal nail design for me with the colours I chose.
Very friendly and personable.
Thankyou very much Belinda, look forward to seeing you again soon X
Nice friendly staff lots of laughs
Thankyou very much Mark, look forward to seeing you again soon X
Our aim as a salon is to make everyone feel welcome and valued , we use Paul Mitchell, Olaplex, Moroccanoil, Montibello, Rusk. These products are all cruelty free , animal friendly and vegan friendly.